FAQs
Airports are crowded and stressful, with long lines becoming the norm. That’s why Travel Expedite is a game-changer for travellers who prioritize comfort and convenience.
Travel Expedite transforms the often-dreaded airport experience into a smooth and personalized journey. Forget the pressure and impersonality – Travel Expedite takes care of everything.
Whether you’re a family or a business group, Travel Expedite offers surprisingly affordable VIP services. Our experienced concierge team creates bespoke packages using our range of luxury products, ensuring an ultimate airport experience.
Here’s what makes Travel Expedite a must-have:
Personalized service: Say goodbye to airport stress. Travel Expedite takes care of everything for you.
Convenience: Our easy-to-use booking tool makes arranging your VIP experience a breeze.
Affordable luxury: Travel Expedites VIP services are surprisingly budget-friendly, even for families and groups.
Bespoke experiences: Our concierge team creates custom packages using luxurious amenities for an unforgettable airport experience.
What is a meet and greet service?
A meet and greet service offers personalized assistance at the airport, including greeting you upon arrival or departure, fast-tracking you through security and immigration, assisting with baggage, and escorting you to your gate or transportation.
Which airports do you serve?
We serve major international airports worldwide.
What services are included in your standard package?
Our standard package typically includes:
- Personalized greeting at the gate or arrivals hall
- Assistance with check-in, baggage claim, and security
- Expedited immigration and customs clearance (where available)
- Escort to the gate/lounge or onward transportation
Do you offer services for both arrivals and departures?
Yes, we offer services for both arriving and departing passengers.
Can I customize my meet and greet experience?
Yes, you can customize your experience with options like lounge access, porter service, priority boarding, chauffeur-driven car service, and special assistance.
How much does a meet and greet service cost?
Prices vary depending on the airport, services included, and any additional requests. Please request a quote for a personalized price.
How do I book a meet and greet service?
You can book online through our website or app, or by contacting our customer service team.
What is your cancellation policy?
Our cancellation policy allows for full refunds outside of 72 hours before the scheduled service. Please refer to our terms and conditions for details.
What happens if my flight is delayed or cancelled?
We monitor flight statuses and adjust our services accordingly to ensure a smooth experience despite delays or cancellations.
Do you offer group discounts?
Yes, we offer discounts for groups of 5 or more passengers. Please contact us for a personalized quote.
What languages do your greeters speak?
Our greeters are fluent in their local language and English as secondary language.
Do you offer special services for children or unaccompanied minors?
Yes, we offer dedicated services for children and unaccompanied minors wherever applicable, ensuring their safety and comfort throughout their journey.
Do you provide assistance with visa or immigration procedures?
We can provide general information and guidance, but assistance only available where its available.
Can you arrange transportation to and from the airport?
Yes, we can arrange private or shared transportation options like luxury cars, taxis, or shuttles.
Do you offer airport lounge access?
Yes, we offer access to various airport lounges as an add-on service or part of premium packages.
Can I request a specific greeter?
While we cannot guarantee a specific greeter, we will do our best to accommodate your preferences.
How far in advance do I need to book?
We recommend booking at least 48 hours in advance, but we can often accommodate last-minute requests.
What happens if I can’t find my greeter at the airport?
Your greeter will be waiting for you at a designated meeting point with a clearly identifiable sign. If you cannot locate them, please contact our 24/7 customer support immediately.
Do you offer services for private jets or chartered flights?
Yes, we cater to private and chartered flights, providing tailored services to meet your specific needs.
Can I add extra services like porterage or fast track security?
Yes, you can add these and other services to your booking for an additional fee.
Do you offer meet and greet services for connecting flights?
Yes, we provide meet and greet services for connecting flights, ensuring a seamless transition between flights.
Can I book your services for a round trip?
Absolutely, you can book our services for both your arrival and departure flights.
Do you offer any discounts for frequent travellers or members?
Yes, we have a loyalty program that offers various benefits and discounts to our frequent travellers.
What type of identification will I need to present to my greeter?
You will need to present a valid government-issued ID, such as a passport.
Are your greeters easily identifiable?
Yes, our greeters will be wearing [Company uniform/badge] and holding a sign with your name or a designated meeting point.
Are your greeters licensed and insured?
Yes, all our greeters are licensed and insured to provide professional meet and greet services.
Do you have any liability coverage for your services?
Yes, we have comprehensive liability coverage to protect our clients and ensure a worry-free experience.
What is your privacy policy regarding my personal information?
We value your privacy and adhere to strict data protection regulations. We will only use your personal information to provide our services and will never share it with third parties without your consent.
Do you offer any loyalty programs or rewards for frequent users?
Yes, we have a loyalty program that offers various benefits and discounts to our frequent travelers.
Are there any restrictions on baggage size or weight?
We can assist with most baggage sizes and weights, but it’s best to inform us in advance of any oversized or overweight items.
What is your policy on gratuities for greeters?
Gratuities are appreciated but not mandatory. If you are happy with your service, you are welcome to tip your greeter.
Can I provide feedback on my meet and greet experience?
Yes, we value your feedback and encourage you to share your experience with us through our website or app.
How do I file a complaint or request a refund?
You can contact our customer service team through our website or app to file a complaint or request a refund.
What are your payment options?
We accept various payment methods, including credit/debit cards, Payment Link, and PayPal.
Do you offer 24/7 customer support?
Yes, our customer support team is available 24/7 to assist you with any questions or concerns.
Can I modify my booking after it’s been confirmed?
Yes, you can modify your booking up to 72 hours before the scheduled service, subject to availability and any applicable fees.
Do you have a dress code for your greeters?
Our greeters are professionally dressed in Company uniform/attire.
Can I book your services for someone else?
Yes, you can book our services for others, such as family members, friends, or business associates.
Do you offer meet and greet services for groups traveling together?
Yes, we specialize in group meet and greet services, offering tailored solutions for your group’s specific needs.
Do you provide assistance with lost or delayed baggage?
Yes, our greeters will assist you in reporting and tracking lost or delayed baggage.
Can I bring my pet with me during the meet and greet service?
Please inform us in advance if you are traveling with a pet, as specific regulations and procedures may apply.
What if I have a medical condition or require special assistance?
Please inform us in advance of any medical conditions or special assistance requirements, and we will ensure our greeters are equipped to provide the necessary support.
Do you offer a VIP lounge experience?
Yes, we offer access to exclusive VIP lounges where you can relax and enjoy premium amenities